NAHB's Residential Construction Performance Guidelines were created to offer a third-party view of quality issues in residential construction (both new homes and remodeling). The Consumer Reference makes it easy to provide a copy of the guidelines to every customer. Sold in affordable packs of 10, the Consumer Reference is a great addition to your warranty claims process and helps: ul li Customers understand the basics of a properly constructed home and how it should perform during the warranty period li li Take action to resolve customer concerns before they escalate to complaints li li Exhibit your professionalism by showing that you consistently mee ..

Residential construction performance guidelines is the most widely used recommendation by the home building and remodeling industry on how homes should perform during the warranty period. This fully-amended reference tool will help builders and remodelers manage customer expectations and resolve customer complaints, while delivering high-performance homes. Features include: ul li More than 330 guidelines in 13 major construction categories li li New guidelines on crawl spaces, subfloor and joists, windows and glass, plumbing, cabinets, and more li li Glossary of common terms li li Italicized terms throughout for easy identification in the Glossary. li ..

Your New Home and How to Take Care of It has an inviting new look and continues to be a perfect customer handout at closing. Remember: customer care is the key to a builder's warranty program. This invaluable booklet provides home buyers with pages and pages of tips on maintenance to help keep their new home performing at its peak. In the back, there are checklists on which to note maintenance dates and remarks. This will be one of the most useful handouts you can present to your customers. Sold in packs of 10. You will also want to give your customers Building Your New Home at contract signing to explain the construction process and set realistic expectations ..